IT Business Relationship Manager

Job Purpose

The IT Business Relationship Manager coordinates business relationship management activities for assigned functions and supports alignment between business priorities and technology delivery. The role serves as a day-to-day technology contact for business stakeholders, supports demand intake and portfolio governance processes, contributes to capability and technology roadmaps, and provides day-to-day guidance to Business Partner Analysts focused on delivering measurable business value.

In this position you will have the opportunity to:

• Build productive relationships with business stakeholders and IT leaders within assigned functions.
• Serve as a day-to-day technology relationship contact for assigned functions or capability areas, escalating strategic or high-impact matters as appropriate.
• Identify technology opportunities, risks, and dependencies and develop recommendations for review by leadership.
• Communicate business priorities, technology capacity, and delivery commitments to support stakeholder alignment.
• Contribute to the development and maintenance of business capability and technology roadmaps.
• Support the evaluation of technology requests against business priorities, operating needs, and expected outcomes.
• Coordinate planning and initiative discussions with business stakeholders and IT teams and document recommendations, decisions, and follow-up actions.
• Research emerging capabilities and recommend practical opportunities that support assigned business needs.
• Coordinate demand intake, assessment, and governance activities for assigned areas in accordance with established processes.
• Analyze competing demands, resource constraints, risks, dependencies, and expected value and provide recommendations to decision-makers.
• Track initiative status, delivery performance, adoption, risks, and expected benefits and communicate findings to stakeholders.
• Escalate decisions, issues, and risks and provide supporting analysis and recommendations.
• Provide day-to-day work direction, coaching, and support to Business Partner Analysts and coordinate assignments and priorities.
• Support consistent work practices, role clarity, goals, and development activities in partnership with the department leader.
• Promote a culture of partnership, accountability, inclusion, safety, and continuous improvement within the team.
• Recommend improvements to business relationship, analysis, governance, and stakeholder engagement methods.
• Coordinate business readiness, change management, and technology adoption activities for assigned initiatives.
• Support the definition and tracking of KPIs and value measures for technology initiatives and relationship effectiveness.
• Prepare and communicate initiative progress, outcomes, and risks to business and IT stakeholders.
• Work with appropriate teams to confirm that solutions and services address documented business continuity, compliance, security, and operational requirements.

What do I need to be successful?

• 4+ years of progressive experience in business analysis, business relationship management, operations, consulting, technology delivery, or related fields.
• Demonstrated experience coordinating projects, workstreams, or small teams and supporting cross-functional business or technology initiatives.
• Strong analytical, planning, work coordination, communication, facilitation, and stakeholder management capabilities.
• Demonstrated ability to partner with business and IT stakeholders to support measurable outcomes.
• Experience supporting portfolio governance, change management, enterprise applications, and manufacturing or operational environments is preferred.
• Business stakeholder satisfaction and effective relationship support.
• Timely and accurate demand intake, analysis, coordination, and follow-through.
• Quality of roadmap inputs, initiative tracking, and adoption support.
• Consistent team coordination, work quality, and analyst development support.
• Clear communication of status, risks, dependencies, and recommendations.
• Demonstrated improvement in business processes, stakeholder engagement, and technology adoption.

Education

• Bachelor’s degree in Information Technology, Business Administration, Management Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.

Work Environment

• This is a hybrid position based in our Nashville HQ
• Office and manufacturing environments, with travel of 50% or more based on business needs

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